• If you are a consumer in the UK or EU, you have a legal right to cancel your order within 14 days,
  for any reason. This applies to all goods, including sale and discounted items.
• The 14 days run from the day you receive your goods. Where an order arrives in more than one
  parcel, they run from the day you receive the last item.
• Tell us within that period using the returns portal or our cancellation form.
• You then have a further 14 days from telling us to send the goods back.

• Items must be unworn, in perfect re-saleable condition, with all tags intact and in original
  packaging.
• Returns must be submitted within 14 days of receiving your order, and sent back within 14 days
  of telling us.
• Proof of postage is required. We cannot process refunds if your parcel is lost without it.

• Sealed socks. Non-returnable once the seal is broken, for hygiene reasons. This does not affect your rights if the item is faulty.
• Personalised or made-to-order items. Non-returnable unless faulty.

• Refunds are issued once your return is received and inspected at our UK warehouse, and within 14 days of us receiving it back or receiving proof you have sent it.
• Your refund includes the standard delivery charge you paid on the original order. Where you chose a premium or expedited service, we refund the cost of our cheapest standard option.
• Where import duties or taxes were collected at checkout, these are included in your refund.
• Return postage is automatically deducted from your refund during the final step in the portal.
  You'll see the adjusted amount before confirming your return.
• Refunds are issued to your original payment method only.
• We may reduce your refund to reflect any loss in value if the goods have been handled more than was necessary to establish their nature, characteristics and functioning.

We do not offer exchanges. If you need a different size or item, please return your order for a refund and place a new order.

• Try on indoors, only with clean socks.
• Return with the original box and packaging.
• We cannot accept footwear showing wear, odour, or missing packaging.

• Gift recipients can submit returns without the original order information.
• Refunds are issued to the original payment method used for the purchase.

• Nothing in this policy affects your statutory rights. Goods must be of satisfactory quality, fit for purpose and as described.
• Submit a return via the portal, selecting Faulty/Damaged, and upload photos when prompted.
• You have 30 days from delivery to reject faulty goods for a full refund, including all delivery costs.
• For faults appearing later, email clothing@storror.com with your order number and details.
• We pay return postage on faulty, damaged or incorrect items.

• Returns are processed as quickly as possible, though busy periods may cause delays.
• You'll receive an email confirmation once your return is complete.
• Keep proof of postage until your refund has been finalised.