Goods are supplied, and refunds are issued in accordance with our Terms of Sale. By completing your purchase, you agree to these terms. Please ensure you read them here and consult our FAQs for additional information.

Requesting a Return

To request a return, please use our returns portal.

Eligibility for Returns

• Refunds: A refund will be issued if the item is returned unworn, in perfect re-saleable condition, with all tags and labels intact, and in its original packaging.
• Return Window: Items must be returned within 30 days of the order date.
• Shipping Costs: Original shipping costs and return postage fees are non-refundable.
• Proof of Postage: Retain proof of postage. Without this, refunds cannot be processed if the package is lost.

Exclusions:

• Socks and hats: Non-returnable for hygiene reasons. Posters: Non-returnable.
• Discounted Items: Only eligible for exchange or store credit.

Additional Guidelines

Footwear:

• Shoes must be tried on with clean socks to maintain hygiene. Hygiene is a priority, so please check sizes carefully before ordering.
• Return with the original box and internal packaging.
• Returns will be denied if the footwear shows signs of wear beyond trying on, including any odour.

Returns Form:

• Include the returns form provided by the portal.
• If unavailable, include a note with your order number, name, address, and reason for return.

Refunds

• Refunds will be processed once the returned item has been received and inspected at our UK warehouse.
• Please allow up to 21 days to receive your refund.
• Refunds will be issued to the original payment method.
• Import duty and customs fees are non-refundable.

UK Returns

Exchanges: UK customers can book an exchange using our returns portal. However, due to high stock fluctuations and potential warehouse errors, the item you request may not always be available once your return is received. If this occurs, a refund will be issued automatically.

Postage Recommendation: Use a service that provides proof of postage and, where necessary, tracking or insurance. Retain your receipt until the return is complete.

International Returns

Postage Costs: Customers are responsible for return postage. Please be aware that international returns may be expensive.

Exchanges: We can only process exchanges for UK customers. International customers who wish to exchange an item must return it for a refund and place a new order.

Postage Recommendation: Use a service that provides proof of postage and appropriate tracking or insurance. Retain your receipt until the return is complete.

Processing Times for Returns

Returns are processed as quickly as possible, though delays may occur during busy periods.

Once your return has been processed, you will receive an automated email confirmation.

Refund/exchange requests will be actioned promptly after confirmation of receipt.

Retain proof of postage until the process is fully completed.

Returning Faulty Items

If an item is faulty, damaged, or incorrect:

Contact us as soon as possible, providing images of the faulty item and your order number.

For faults arising within 6 months, email our customer service team at clothing@storror.com with your name and order number for assistance.

If you have any further questions or require assistance, please contact our customer service team.