TERMS OF SALE
These Terms of Sale, together with any and all other documents referred to herein, set out the terms under which we sell our goods ("Goods") to consumers through this website at www.storror.com ("Our Site").
Please read these Terms of Sale carefully and ensure that you understand them before ordering any Goods from Our Site. You will be required to read and accept these Terms of Sale when ordering Goods. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Goods through Our Site. These Terms of Sale, as well as any and all Contracts are in the English language only.
Information about us
Our Site is owned and operated by Storror Limited, a limited company registered in England under company number 8849509, whose registered and trading address is 15-17 Middle Street, Brighton, BN1 1AL, United Kingdom ("We/Us/Our"). Our VAT number is 223807520.
Access to and use of Our Site
Access to Our Site is free of charge. It is your responsibility to make any and all arrangements necessary in order to access Our Site. Access to Our Site is provided "as is" and on an "as available" basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period. Use of Our Site is subject to our Terms and Conditions.
Business customers
These Terms of Sale do not apply to customers purchasing Goods in the course of business.
Goods, pricing and availability
We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from Us correspond to the actual Goods. Please note that images of Goods are for illustrative purposes only -- there may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions. Images and/or descriptions of packaging are for illustrative purposes only and the actual packaging of Goods may vary.
Where appropriate, you may be required to select the required size, model, colour and/or number of the Goods you are purchasing. We cannot guarantee that Goods will always be available. Stock indications are not provided on Our Site.
We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not affect any order that you have already placed.
All prices are checked by Us before We accept your Order. In the unlikely event that We have shown incorrect pricing information, We will contact you in writing. If the correct price is lower, we will charge you the lower amount and continue processing. If the correct price is higher, We will give you the option to purchase at the correct price or to cancel your Order.
All prices on Our Site include VAT. Delivery charges are not included in the price of Goods and will be presented to you as part of the order process.
Orders -- how contracts are formed
Our Site will guide you through the ordering process. Before submitting your Order you will be given the opportunity to review and amend it. No part of Our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending you an order confirmation by email. Only once We have sent you an order confirmation will there be a legally binding contract between Us and you ("Contract").
In the event that We do not accept or cannot fulfil your Order for any reason, We will explain why in writing. If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 14 calendar days.
Payment
Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process. We accept payment by debit card, credit card, PayPal, and Klarna. All payments are processed securely through our payment providers.
Delivery, risk and ownership
Delivery dates are approximate and time of delivery is not guaranteed. All Goods purchased through Our Site will normally be delivered within 30 calendar days after the date of Our order confirmation unless otherwise agreed or specified during the Order process.
Delivery will be deemed to have taken place and responsibility for the Goods will pass to you once they have been delivered to the delivery address indicated in your order. Ownership of the Goods passes to you once we have received payment in full.
If Our delivery carrier is unable to deliver the Goods within a reasonable period, we will treat the contract as cancelled and refund you the purchase price of the Goods, but not the cost of delivery.
Faulty, damaged or incorrect Goods
By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase. If any Goods you have purchased have faults or are damaged when you receive them, or if you receive incorrect Goods, please contact Us at clothing@storror.com or submit a return via our returns portal at storror.com/pages/returns-portal as soon as reasonably possible. Your available remedies will be as follows:
Beginning on the day that you receive the Goods you have a 30 calendar day right to reject the Goods and to receive a full refund if they do not conform as stated above. If you do not wish to reject the Goods, or if the 30 calendar day rejection period has expired, you may request a replacement. We will bear any associated costs and arrange the replacement within a reasonable time. In certain circumstances where a replacement is impossible, We may offer a full refund instead.
Refunds under this Clause will be issued within 14 calendar days of the day on which We agree that you are entitled to the refund, and will include all delivery costs paid by you when the Goods were originally purchased.
Cancelling and returning Goods if you change your mind
If you are a consumer in the United Kingdom or European Union, you have a legal right to a cooling-off period of 14 calendar days within which you can cancel the Contract for any reason. This period begins once your Order is confirmed.
If you wish to exercise this right, you must inform Us at clothing@storror.com within the cooling-off period, providing your name, address, email address, and order number. You must then submit your return via our returns portal at storror.com/pages/returns-portal within 14 calendar days of notifying Us. Please note that you must bear the cost of returning Goods when cancelling under this Clause.
Refunds under this Clause will be issued within 14 calendar days of Us receiving the Goods back, and may be reduced to reflect any diminished value resulting from excessive handling.
Our liability
We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms of Sale or Our negligence. We only supply goods for domestic and private use. We will not be liable for any loss of profit, loss of business, or interruption to business. Our total liability to you will not exceed the price of the Goods purchased in your order. Nothing in these Terms of Sale seeks to limit Our liability for death or personal injury caused by Our negligence, or for fraud or fraudulent misrepresentation.
Events outside of our control
We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause beyond Our reasonable control, including but not limited to power failure, strikes, civil unrest, fire, flood, acts of terrorism, epidemic, or natural disaster.
Complaints and feedback
If you have any cause for complaint or wish to provide feedback, please contact Our customer services team at clothing@storror.com.
Data Protection
All personal information that We may use will be collected, processed, and held in accordance with UK GDPR and your rights thereunder. Please refer to Our Privacy Policy for full details.
Other important terms
These Terms of Sale are governed by the law of England and Wales. If you are a consumer, any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales, without affecting any mandatory provisions of the law in your country of residence.