Need to change/cancel an order?
If you need to change or cancel your order, please do not submit a return.
Please contact us at clothing@STORROR.com as promptly as possible, and we will do what we can to assist you before your order is dispatched.
Please follow the link below to access the returns portal.
Need to change/cancel an order?
If you need to change or cancel your order, please do not submit a return.
Please contact us at clothing@STORROR.com as promptly as possible, and we will do what we can to assist you before your order is dispatched.
Please follow the link below to access the returns portal.
RETURNS POLICY
Goods are supplied and refunds given subject to our Terms of Sale. By checking out you are agreeing to these - read them here.
If an item doesn’t fit or you don’t like it, a refund will be given* providing it is returned unworn and in perfect re-saleable condition, with all tags and labels intact, and in its original packaging. We will not refund your original shipping cost or the return postage.
We are unable to provide product exchanges.
Please be aware international return postage can be prohibitively expensive.
- Socks are not returnable, for hygiene reasons – ensure you check the size carefully before ordering, as no refund will be given.
- Posters are not returnable.
- You must return the goods to our UK warehouse within 10 days after you received them.
- You must include a returns form in the package – see details below.
- You must pay your own return postage cost.
- You must get proof of posting – if the return package gets lost we cannot refund you without proof it was sent back to us.
- We will refund you for the goods when the package has been received and processed at our warehouse. Unfortunately, we cannot refund the amount you paid for shipping, or any import duty and customs fees you paid.
- International customers: if you do not pay import duties and customs fees to the carrier within 5 days they will return the order to us automatically.
- Different terms apply if the goods are faulty, damaged, or incorrect – read Terms of Sale
RETURNS POLICY
Goods are supplied and refunds given subject to our Terms of Sale. By checking out you are agreeing to these - read them here.
If an item doesn’t fit or you don’t like it, a refund will be given* providing it is returned unworn and in perfect re-saleable condition, with all tags and labels intact, and in its original packaging. We will not refund your original shipping cost or the return postage.
We are unable to provide product exchanges.
Please be aware international return postage can be prohibitively expensive.
- Socks are not returnable, for hygiene reasons – ensure you check the size carefully before ordering, as no refund will be given.
- Posters are not returnable.
- You must return the goods to our UK warehouse within 10 days after you received them.
- You must include a returns form in the package – see details below.
- You must pay your own return postage cost.
- You must get proof of posting – if the return package gets lost we cannot refund you without proof it was sent back to us.
- We will refund you for the goods when the package has been received and processed at our warehouse. Unfortunately, we cannot refund the amount you paid for shipping, or any import duty and customs fees you paid.
- International customers: if you do not pay import duties and customs fees to the carrier within 5 days they will return the order to us automatically.
- Different terms apply if the goods are faulty, damaged, or incorrect – read Terms of Sale
Have any questions?
CONTACT US
We can’t respond personally to all emails – sorry, too busy making videos and training! If you’d just like to say hello, we’d love you to comment on one of our social media channels.
For all questions about STORROR clothing and other products, or if you have a query about an order you’ve already placed, please read the FAQs first. Then, if you still need help, email clothing@storror.com
For any other enquiries, send a message using this form, and our support team will get back to you.