STILL HAVE A QUESTION?
For all queries about STORROR clothing, hats, bags or parkour shoes, email clothing@storror.com.
If it’s about an order you’ve already placed, include your order number.
For anything else, go to our contact page.
For international orders, including those within the EU post-Brexit, customs fees may apply based on the value of the goods and the regulations in your country.
Please familiarise yourself with the fees and regulations to avoid unexpected charges.
The carrier will notify you of the fees and their processing fee via email.
Failure to pay within 5 days will result in the return of the order to our UK warehouse and a refund for the items only (excluding shipping).
Our clothes normally have a standard relaxed fit, except when the product information states that it is an oversized style. If you like your clothes to be very loose fitting, and the item you want is not listed as being oversized, consider ordering a size up, but check the size guide first.
Please check the sizing very carefully before ordering – if you need to return something, we cannot refund your original shipping cost, or any import/customs fees you paid, and you must pay your own return postage cost
Our official STORROR® KIDS tee is available in three sizes here. These options are designed to fit most kids from around age 5 upwards to about 11 years old. But please check the measurements given on that page before placing an order. If your child needs a bigger size, or you’re buying for a young teenager, the adult’s small in our standard fit T-shirts should be okay. Check out our kids hoodie too!
You can track your parcel by clicking HERE
You can find links to all of our international delivery partners HERE
Depending on your country, we charge a flat rate for shipping regardless of how many items you order.
We offer worldwide shipping.
However, currently many of our international shipping services are suspended due to a cyber attack on Royal Mail.
For daily updates see here:https://www.royalmail.com/service-update.
International deliveries are currently very delayed due to a cyber attack on Royal Mail's systems. For daily updates see here: https://www.royalmail.com/service-update.
Goods are supplied and refunds given subject to our Terms of Sale. By checking out you are agreeing to these - read them here.
What is our returns policy?
If an item doesn’t fit or you don’t like it, a refund will be given* providing it is returned unworn and in perfect re-saleable condition, with all tags and labels intact, and in its original packaging. We will not refund your original shipping cost or the return postage.
We are unable to provide product exchanges.
Please be aware international return postage can be prohibitively expensive.
Need to return something?
No, unfortunately, we are unable to offer exchanges.
If you need to exchange an item, please submit a return and then place a new order.
We are unable to cover your return fees, which vary based on the parcel's size, weight, and location.
Please note that international return postage can be prohibitively expensive. Consider this before submitting a return.
Please contact us at clothing@STORROR.com as promptly as possible, and we will do what we can to assist you before your order is dispatched.
Use cool wash only – that’s 30° Celsius (86° Fahrenheit). Wash similar colours together. Do not bleach. Do not tumble dry. To iron, turn garment inside out, and use medium temperature setting.
Yes! Storror spent years designing & developing their first shoe, the STORROR TENS®. The first version was released in 2017 with an MKii version coming out in 2020.
At the moment, a new STORROR shoe is currently in development!
STORROR TENS are the teams custom developed training shoes.
Theyre currently sold out but more are in development. Make sure you sign up to our mailing list to ensure you're the first to know when they're coming back.
STORROR Parkour Pro will be the world’s first online multiplayer parkour video game, and it’s currently in development…
Find out more info here.
For all queries about STORROR clothing, hats, bags or parkour shoes, email clothing@storror.com.
If it’s about an order you’ve already placed, include your order number.
For anything else, go to our contact page.