RETURNS POLICY
Goods are supplied, and refunds are issued in accordance with our Terms of Sale. By completing your purchase, you agree to these terms. Please ensure you read them here and consult our FAQs for additional information.
- Items must be unworn, in perfect re-saleable condition, with all tags intact and in original packaging.
- Returns must be submitted within 30 days of the order date.
- Proof of postage is required – we cannot process refunds if your parcel is lost without it.
- Socks & hats – non-returnable for hygiene reasons.
- Posters – non-returnable.
- Discounted items – eligible for exchange or store credit only.
- Refunds are issued once your return is received and inspected at our UK warehouse.
- Original delivery fees are non-refundable.
- Return postage is automatically deducted from your refund during the final step in the portal. You’ll see the adjusted amount before confirming your return.
- Refunds are issued to your original payment method only.
- Import duties and customs fees are non-refundable.
- Allow up to 21 days for your refund to appear.
Options include:
- Size or variant exchange
- Store credit (no expiry)
- Instant Exchange – receive your replacement item before returning the original.
- You’ll be asked to provide valid card details.
- A temporary authorisation hold is placed on your card (via Stripe).
- An exchange order is created instantly in Shopify and shipped to you.
- If your return is not marked in transit or delivered within 7 days, your card will be charged the full amount.
- Try on only with clean socks.
- Return with the original box and packaging.
- We cannot accept footwear showing wear, odour, or missing packaging.
- Gift recipients can submit returns without the original order information.
- Gift returns are eligible for exchanges or store credit only (no refunds).
- This allows recipients to manage returns discreetly without involving the purchaser.
- Submit a return via the portal, selecting Faulty/Damaged, and upload photos when prompted.
- For issues within 6 months, email clothing@storror.com with your order number and details.
- Returns are processed as quickly as possible, though busy periods may cause delays.
- You’ll receive an email confirmation once your return is complete.
- Keep proof of postage until your refund or exchange has been finalised.
Contact Us
We can’t respond personally to all emails – sorry, too busy making videos and training! If you’d just like to say hello, we’d love you to comment on one of our social media channels.
For all questions about STORROR clothing and other products, or if you have a query about an order you’ve already placed, please read the FAQs first. Then, if you still need help, email clothing@storror.com
For any other enquiries, send a message using this form, and our support team will get back to you.