Shipping Policy

EU orders

There are no additional customs fees on orders below €150 (IOSS limit).

If your order is above €150, any duties/taxes are calculated and charged at checkout, so your courier won't ask you for payment on delivery.

U.S. orders

Due to changes to tariffs and removal of the de minimis, U.S. customers pay duties/taxes at checkout.

These fees are pre-calculated and collected at checkout, so you won't receive unexpected courier bills while the package is in transit.

This also speeds up delivery. If tariff rules change, we'll update this policy to keep your experience smooth and fairly priced.

Rest of World international orders

Duties/taxes may apply depending on your country's rules and the value of goods.

Where possible, these fees are calculated and charged at checkout to avoid courier delays or surprise charges.

STORROR is not responsible for any additional import/customs charges applied by your local authority.

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Shipping services

All orders ship from our UK warehouse using:

UK: Royal Mail Tracked + DPD Next Day

International:

FedEx International (1–5 Business Days)

FedEx International Priority (1–3 Business Days)

Delivery windows are estimates and can vary by country, season, and local carrier performance.

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Shipping costs

Shipping is weight-based by destination. Choose Economy or Priority service at checkout.

UK

Royal Mail Tracked 48 (2–3 business days): £4

Royal Mail Tracked 24 (1–2 business days): £5

DPD Next Working Day: £6

Europe (EU/EEA)

Weight	FedEx International	FedEx Priority
Up to 0.5 kg	£14	£18
0.5–2 kg	£15	£18
2–5 kg	£16	£20
5 kg+	£25	£30

Switzerland, Norway, Iceland, Microstates & Channel Islands

Weight	FedEx International	FedEx Priority
Up to 0.5 kg	£22	£26
0.5–2 kg	£28	£34
2–5 kg	£30	£36
5 kg+	£38	£44

USA

Weight	FedEx International	FedEx Priority
Up to 0.5 kg	£18	£22
0.5–2 kg	£22	£26
2–5 kg	£28	£33
5 kg+	£40	£46

Canada

Weight	FedEx International	FedEx Priority
Up to 0.5 kg	£20	£24
0.5–2 kg	£26	£31
2–5 kg	£30	£36
5 kg+	£44	£50

Australia & New Zealand

Weight	FedEx International	FedEx Priority
Up to 0.5 kg	£22	£30
0.5–2 kg	£30	£36
2–5 kg	£38	£44
5 kg+	£50	£56

UAE, Qatar, Saudi Arabia, Israel, Kuwait, Bahrain, Oman

Weight	FedEx International	FedEx Priority
Up to 0.5 kg	£20	£25
0.5–2 kg	£25	£30
2–5 kg	£30	£35
5 kg+	£45	£55

Japan, South Korea, Singapore, Hong Kong, Taiwan

Weight	FedEx International	FedEx Priority
Up to 0.5 kg	£20	£35
0.5–2 kg	£25	£35
2–5 kg	£35	£45
5 kg+	£50	£60

Mexico

Weight	FedEx International	FedEx Priority
Up to 0.5 kg	£18	£22
0.5–2 kg	£22	£25
2–5 kg	£25	£30
5 kg+	£38	£45

Rest of World

Weight	FedEx International	FedEx Priority
Up to 0.5 kg	£30	£35
0.5–2 kg	£35	£40
2–5 kg	£40	£45
5 kg+	£55	£60

Order processing & delivery

Order confirmation is emailed immediately after purchase (check spam/Promotions tabs if missing).

Orders placed before 4 pm (Mon–Fri) usually ship same day, except UK public holidays and the Christmas/New Year closure.

Delivery estimates are not guaranteed. Peak shopping periods (e.g. Black Friday → Christmas) can extend transit times.

If your order hasn't arrived as expected, please email customer services with your order number.