FAQs

GOT A RETURN?

PLEASE SEND TO...
James and James Fulfilment
Liliput Road, Brackmills
Northampton, NN4 7DT

How can I get a wristband?

Currently wristbands are unavailable.


How much does shipping cost?

Postage on UK orders - £1.99
Postage on EU orders - £3.99
Postage on international orders - £4.99

How long will my order take?

Items are shipped with Royal Mail's International Standard service and shipping prices are calculated based on the size and weight of orders.

Once your payment has been received and verified we aim to ship out your order within 1 business day.

UK orders can be expected within 3-7 days of postage notification.

European orders are usually delivered within 1-2 weeks.

Orders to the rest of the world can take up to 2-3 weeks.

What is your returns policy?

Please make sure you carefully check your order before finalising your purchase.

Exchanges/refunds will be given up to 14 days from when the product was received. Please send back to returns address found on your package. 

We cannot refund your original postage costs.

You are liable for your own return postage costs.  

Sale items are non returnable.

When will X be back in stock?

Not all products get restocked.

Our key products are typically restocked 8 weeks after they're sold out. :)

What size item should I buy?

Check our size guide here SIZE GUIDE - if in doubt, our clothes fit standardly so buy your normal size. 

Still got a question? Email clothing@storror.com