How can we help?

FAQ

Sizing

What size should I buy?

Our clothes normally have a standard relaxed fit, except when the product information states that it is an oversized style. If you like your clothes to be very loose fitting, and the item you want is not listed as being oversized, consider ordering a size up, but check the size guide first.

Please check the sizing very carefully before ordering – if you need to return something, we cannot refund your original shipping cost, or any import/customs fees you paid, and you must pay your own return postage cost

Do you offer childrens sizing?

Our official STORROR® KIDS tee is available in three sizes here. These options are designed to fit most kids from around age 5 upwards to about 11 years old. But please check the measurements given on that page before placing an order. If your child needs a bigger size, or you’re buying for a young teenager, the adult’s small in our standard fit T-shirts should be okay. Check out our kids hoodie too!

Shipping

How much does shipping cost?

Depending on your country, we charge a flat rate for shipping regardless of how many items you order.

  • UK domestic: £6 (Royal Mail Tracked)
  • Europe: £15 (Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Gibraltar, Greece, Guernsey, Iceland, Ireland, Italy, Jersey, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland)
  • USA, Canada, Australia, New Zealand: £30
  • Rest of World: currently suspended
  • Shipping rates may vary, check back here for updated information
  • The cost will be added to your order at checkout, dependent on your shipping location
Where do you ship to?

We offer worldwide shipping.

However, currently many of our international shipping services are suspended due to a cyber attack on Royal Mail.

For daily updates see here:https://www.royalmail.com/service-update.

How long does shipping take?

International deliveries are currently very delayed due to a cyber attack on Royal Mail's systems. For daily updates see here: https://www.royalmail.com/service-update.

  • Immediately after placing your order, you will be sent an order confirmation – check junk mail and promotions/social tabs if you’ve not received it. Contact customer services if it’s not there.
  • We aim to dispatch orders within 2 business days (Monday to Friday, excluding UK national holidays and the Christmas/new year holiday period when our warehouse is closed).
  • You will be emailed a dispatch notification. If you’ve not received this 2 business days after placing your order, first check your junk mail. If it’s not there, contact customer services.
  • UK orders should arrive 2 or 3 days after the dispatch notification is sent to you, but we cannot guarantee this.
  • European orders should arrive in your country 3 to 5 business days after dispatch notification is sent. But your parcel will be held by customs, and import fees must be paid by you within 5 days of the carrier notifying you, or it will be returned to us (see section above).
  • Orders to the rest of the world could take 7 to 14 days to arrive in your country. However, your parcel may be held by customs, and import fees must be paid by you within 5 days of the carrier notifying you, or it will be returned to us (see section above).
  • Dispatch and delivery times are estimates only. Delivery can take much longer during peak online shopping periods, especially from Black Friday through to Christmas.
  • If your goods have not arrived within the time you expect, please email customer services stating your name and order number.

Taxes & Customs

Do I have to pay customs fees?

For international orders, including those within the EU post-Brexit, customs fees may apply based on the value of the goods and the regulations in your country.

Please familiarise yourself with the fees and regulations to avoid unexpected charges.

The carrier will notify you of the fees and their processing fee via email.

Failure to pay within 5 days will result in the return of the order to our UK warehouse and a refund for the items only (excluding shipping).

Returns

Returns Policy

Goods are supplied and refunds given subject to our Terms of Sale. By checking out you are agreeing to these - read them here.

What is our returns policy?

If an item doesn’t fit or you don’t like it, a refund will be given* providing it is returned unworn and in perfect re-saleable condition, with all tags and labels intact, and in its original packaging. We will not refund your original shipping cost or the return postage.

  • Socks* are NOT returnable, for hygiene reasons – ensure you check the size carefully before ordering, as no refund will be given.
  • You must return the goods to our UK warehouse within 10 days after you received them.
  • You must include a returns form in the package – see details below.
  • You must pay your own return postage cost.
  • You must get proof of posting – if the return package gets lost we cannot refund you without proof it was sent back to us.
  • We will refund you for the goods when the package has been received and processed at our warehouse. Unfortunately, we cannot refund the amount you paid for shipping, or any import duty and customs fees you paid.
  • International customers: if you do not pay import duties and customs fees to the carrier within 5 days they will return the order to us automatically.
  • Different terms apply if the goods are faulty, damaged, or incorrect – read Terms of Sale

Need to return something?

SUBMIT A RETURN

How do I return something?

Care Instructions

How do I wash and dry my clothes?

Use cool wash only – that’s 30° Celsius (86° Fahrenheit). Wash similar colours together. Do not bleach. Do not tumble dry. To iron, turn garment inside out, and use medium temperature setting.

Parkour Shoes

Do you sell shoes for Parkour?

Yes! Storror spent years designing & developing their first shoe, the STORROR TENS®. The first version was released in 2017 with an MKii version coming out in 2020.

At the moment, a new STORROR shoe is currently in development!

What are STORROR TENS®?

STORROR TENS are the teams custom developed training shoes.

How can I buy them?

Theyre currently sold out but more are in development. Make sure you sign up to our mailing list to ensure you're the first to know when they're coming back.

Video Game

STORROR Parkour Pro will be the world’s first online multiplayer parkour video game, and it’s currently in development…

Find out more info here.

STILL HAVE A QUESTION?

For all queries about STORROR clothing, hats, bags or parkour shoes, email clothing@storror.com.

If it’s about an order you’ve already placed, include your order number.

For anything else, go to our contact page.