Refund policy
Goods are supplied and refunds given subject to our Terms of Sale. By checking out you are agreeing to these - read them here. And you must read FAQs here.
What is our returns policy?
If an item doesn’t fit or you don’t like it, a refund will be given* providing it is returned unworn and in perfect re-saleable condition, with all tags and labels intact, and in its original packaging. We will not refund your original shipping cost or the return postage.
We are unable to provide product exchanges.
Please be aware international return postage can be prohibitively expensive.
- Socks* are NOT returnable, for hygiene reasons – ensure you check the size carefully before ordering, as no refund will be given.
- You must return the goods to our UK warehouse within 10 days after you received them.
- You must include a returns form in the package – see details below.
- You must pay your own return postage cost.
- You must get proof of posting – if the return package gets lost we cannot refund you without proof it was sent back to us.
- We will refund you for the goods when the package has been received and processed at our warehouse. Unfortunately, we cannot refund the amount you paid for shipping, or any import duty and customs fees you paid.
- International customers: if you do not pay import duties and customs fees to the carrier within 5 days they will return the order to us automatically.
- Different terms apply if the goods are faulty, damaged, or incorrect – read Terms of Sale
Need to return something?
